Privacy Policy

At Hope House we are committed to protecting your personal information and being transparent about what we do with it. We are committed to using your personal information in accordance with all applicable laws concerning the protection of personal information and not to do anything with your information you wouldn’t reasonably expect.

This Privacy Policy explains:

  • How Hope House obtains your personal information
  • What information we collect
  • How we will use that information
  • Who we share your information with
  • Your choices regarding your information we hold
  • How do we obtain your personal information?
  • What information do we collect?
  • How do we use your information?
  • How do we use cookies?

How do we obtain your personal information?

We collect information in the following ways:

When you give it to us directly.

    You may give us your information in order to seek assistance, at Hope House (e.g. by emailing, completing the online application or by telephoning), make a donation to us, fundraise on our behalf, or otherwise give us personal information.  Never when you support us, is your information passed to anyone else. Hope House keep the information for no longer than necessary. E.g. Gift Aid records are kept for 6 years in line with legal requirement.

What information do we collect?
We collect information such as your name, date of birth, email address, postal address, telephone number and credit/debit card details, as well as information relating to your health or personal circumstances. Data protection law recognises that certain categories of personal information are more sensitive. This is known as sensitive personal information and covers health information. We would only collect sensitive personal information where there is a clear need to do so. Before collecting any sensitive personal information about you we will make it clear to you what information we are collecting and the purposes for collecting such.

How do we use your information?
How we use your information would largely depend on why you are providing it. We may use your information in the ways set out below.

  • We use your personal information to give you support, services, you ask for.
  • We use your information to gain a full understanding of your situation so we can develop and offer you the best possible personalised services.
  • We use your personal information to claim Gift Aid on your donations.

Who do you contact if you want more information or to make a complaint?
028 9570 4607

Your rights:

  • The right to be informed about the processing of your personal information
  • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • The right to object to processing of your personal information
  • The right to have your personal information erased (“the right to be forgotten”)
  • The right to restrict processing of your personal information
  • The right to request access to your personal information and to obtain information about how we process it
  • The right to move, copy or transfer your personal information (“data portability”)
  • Right in relation to automated decision-making which has a legal effect or otherwise significantly affects you

We are committed to upholding your rights. You can contact us for further clarification or any concerns you have regarding your personal data and that we hold by contacting us.
Please note that the exercise of your rights are dependent on the lawful basis that has been used by each processing activity.

You also have the right to lodge a complaint with the Information Commissioner’s Office which enforces data protection laws:

Changes to this policy

We may change our privacy policy from time to time so please check back periodically.
This Privacy Policy was last updated May 2018.