At Hope House we are committed to protecting your personal information and being transparent about what we do with it. We are committed to using your personal information in accordance with all applicable laws concerning the protection of personal information and not to do anything with your information you wouldn’t reasonably expect.
How do we obtain your personal information?
We collect information in the following ways:
What information do we collect?
We collect information such as your name, date of birth, email address, postal address, telephone number and credit/debit card details, as well as information relating to your health or personal circumstances. Data protection law recognises that certain categories of personal information are more sensitive. This is known as sensitive personal information and covers health information. We would only collect sensitive personal information where there is a clear need to do so. Before collecting any sensitive personal information about you we will make it clear to you what information we are collecting and the purposes for collecting such.
How do we use your information?
How we use your information would largely depend on why you are providing it. We may use your information in the ways set out below.
Who do you contact if you want more information or to make a complaint?
We are committed to upholding your rights. You can contact us for further clarification or any concerns you have regarding your personal data and that we hold by contacting us.
Please note that the exercise of your rights are dependent on the lawful basis that has been used by each processing activity.
You also have the right to lodge a complaint with the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/concerns
Changes to this policy